Customer Service

Value of task management, planning and preparation with practice management
||
Software: Interview with CA Jignesh Kansara ERPCA recently spoke with CA Jignesh Kansara, a partner with a well-known CA firm DAKSM on a range of topics. Besides his views on the ERPCA practice management software, CA Jignesh also shared his...
continue reading
5 Reasons Why an Accounting Firm Needs a Client Portal
||
As technology continues to reshape the business landscape, accounting firms are realizing the importance of adopting digital tools to enhance their services and client interactions. One such tool that has become essential for modern accounting firms is a client portal....
continue reading
4 Reasons to Use a Powerful and User-Friendly, Practice Management Software (PMS) Solution
||
The role of a professional Chartered Accountants’ (CA) firm in the success of a business cannot be overemphasised. Even though such firms are not directly involved in the running of the business, their expertise in accounting, finance and compliance matters...
continue reading
The Cost of Poor Customer Service – How to Improve Your Customer Service Experience
||
Many businesses struggle to provide excellent customer service at a reasonable cost. However, failing to invest in customer service can lead to expensive consequences. If your business offers a product or service that directly impacts your customers on an ongoing...
continue reading
5 key aspects of superlative customer experience in accounting firm
||
A respectable business, regardless its nature and size, must be capable to offer a sound & hassle-free customer experience to all of its clients. Looking after profits is not more important than listening to the requests of every single stakeholder....
continue reading