Release Device
Any user can login to mobile app once only. If due to any reason the user needs to change the device or needs to re-login, then the respective user has to get their device released…
Any user can login to mobile app once only. If due to any reason the user needs to change the device or needs to re-login, then the respective user has to get their device released from the system.
For this they need to coordinate with their HR or Reporting Head or System administrator.
Go to User --> Select Device Details
Any user can login to mobile app once only. If due to any reason the user needs to change the device or needs to re-login, then the respective user has to get their device released from the system.
For this they need to coordinate with their HR or Reporting Head or System administrator.
Go to User --> Select Device Details

Select the device and click on Release Device

Updated 11 Aug 2026 · View on support.erpca.com